Refund policy

30-Day Return Policy

We accept returns within 30 days of delivery.

To be eligible for a return, your item must be unused, in the same condition that you received it, with any original tags and packaging. Proof of purchase is required.

To request a return, please contact us at az13mur@gmail.com before sending your item back. Items returned without first requesting a return may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Damages and Issues

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible so we can make it right.

Exceptions / Non-Returnable Items

Gift cards and final-sale items cannot be returned. For questions about a specific item, please contact us before submitting a return request.

Exchanges

The fastest way to exchange an item is to request a return for the item you received and, once the return is approved, place a new order.

Refunds

Once we receive and inspect your return, we’ll let you know whether the refund has been approved. If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for your bank or credit-card company to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at az13mur@gmail.com.